The New Otani Chooses ePIPE to Restore the 434-Room

Hotel’s Hot Water System - Los Angeles, CA

The Problem:

The New Otani Hotel in Los Angeles, California, offers 434 rooms and was experiencing pinhole leaks in its copper hot water system.

The Solution:

John McIver the senior manager of the facilities engineering department for the New Otani Hotel contacted ePIPE Franchise Pipe Restoration, Inc. knowing the results from his previous business endeavors with the company when he was manager of facilities maintenence at the Millenium Biltmore.

"The ePIPE team coordinated with construction and hotel management to restore the affected hot water system by using an epoxy lining," McIver says. "They resolved many of the same issues at Millennium Biltmore and I was confident they could complete the job with minimal business interruptions, and no damage to our floors, ceilings and walls."

The ePIPE System restores residential and commercial plumbing experiencing pinhole leaks by providing a patented liner within existing pipes.

"This process minimized the amount of rooms unavailable and allowed the New Otani to accomodate all their guests, even through their busiest season, thus continuing their revenue stream," Pipe Restoration Inc. President and CEO Steven Wann says. "This is a permanent solution with minimal invasiveness in all aspects of an establishment's operations."